Privacy Policy
1. General
1.1 Tadam Networks Ltd. (hereinafter: the "Company", "Tadam" or "We") respects your privacy and is committed to safeguarding and protecting the personal information it collects and processes about you as part of the use of the "Tadam" application operated by the Company (hereinafter: the "App" or the “Platform").
1.2 The privacy policy hereunder describes how we collect personal information about users of the application (the "User"), the types of personal information collected, how the personal information is used, and the rights of users as data subjects.
1.3 Please read the Privacy Policy carefully before using the Platform and/or the services offered within it.
1.4 By entering, accessing and/or using the application, you express your consent to the terms and conditions contained in this Privacy Policy, including your consent to the collection of personal information about you (as detailed below) and its use, as detailed below.
1.5 The company controls the database that includes your personal information. You can contact the Company regarding your personal information, this Privacy Policy, or exercising your rights as a data subject, using the contact information provided under the 'Contact Details' section.
1.6 The division of this Privacy Policy into sections and section headings is for convenience only and will not be used for interpretation purposes. Any reference in this document to the masculine gender shall also include the feminine gender. Any reference in this document to the singular shall also include the plural.
1.7 Terms not defined in this Privacy Policy will be given the meaning given to them in the Privacy Protection Law, 5741 - 1981 (hereinafter: the "Privacy Protection Law").
2. What personal information may we collect?
As part of your use of the Platform, we may collect personal information that identifies you or third parties or allows us to personally identify you or third parties. When you use the Platform, we may collect and process about you or about third parties one or more of the types of personal information listed below:
2.1 Personal information collected directly from you
2.1.1 Contact information, registration and login : We will collect personal information that you provide to us as part of your registration for the Platform and creation of a user account, including name, phone number, email address, if provided, profile information and information provided as part of the registration using an Apple, Google account, or other means of registration that we may enable from time to time. In relevant cases, we may collect additional information necessary to verify your identity, including documents collected as part of the identity verification process, such as an ID card, driver's license or passport, information and photos collected to verify the user's face and match it to the identification document, as well as any additional information you provide as part of the registration process, including as part of a questionnaire or interview conducted as part of this process, licenses and authorizations, professional experience and any other information you provide to us within the framework of your registration for the platform.
2.1.2 Information provided within the framework of using the platform: We will collect information that you provide as part of using the platform, including as part of creating a request for service, details of the requested service, location, date, service price, as well as any information, message, photo, file, recording or other content that you provide or transmit via the platform, including via chat or the means of communication available therein. In addition, we may collect ratings, reviews, feedback, complaints and information that you provide when contacting us.
2.1.3 Location information: The platform uses location information to operate location-based services. This information may include the service location and precise location information collected from your device. Precise location information may be collected even when the app is running in the background, depending on device permissions.
2.1.4 You are under no legal obligation to provide the Company with the personal information described in this Privacy Policy, and the provision of such information is dependent upon your will and consent. However, certain information is required for creating an account, operating the Platform, or receiving certain Platform services. If you choose not to provide such information, you may not be able to register for the Platform, use some or all of the services offered on the Platform, create or accept requests, complete the joining process, or operate in certain categories.
2.1.5 Information about third parties: To the extent that you provide us with personal information about third parties, you declare that you have all legal authorizations and/or have received the consent of all data subjects or third parties to share this personal information with us, for the purposes detailed in this Privacy Policy and, if necessary, have brought the provisions of this Privacy Policy to the attention of those third parties. We will not be liable for any failure to obtain consent, providing information without legal authorization, or informing those third parties about the collection and processing of information about them by the Company.
2.2 Non-personal information
2.2.1 We may collect statistical, aggregated, or technical information that does not personally identify you, including information regarding the manner of use of the Platform, device type, operating system, and performance and fault data. Such information may be used by us to operate the platform, secure it, analyze its use, and improve it .
2.2.2 To the extent that such information is associated with personal information in a way that allows an individual to be identified, we will treat it as personal information in accordance with this Privacy Policy.
3. How do we use personal information?
3.1 We use information (personal and non-personal) for the following purposes:
3.1.1 For administrative, operational and technological needs required to operate the platform and provide the services offered within it, including creating and managing user accounts, registration and joining, creating requests for service, matching and coordinating the service between users (including based on information provided as part of the joining process), maintenance, performance monitoring and information security;
3.1.2 For the purpose of analyzing the manner of use of the Platform, and developing, adapting, and improving the Platform and the services offered therein, including matching mechanisms, user experience, and new functions;
3.1.3 For providing technical support and customer service, including handling requests, inquiries and complaints, as well as for the purpose of identifying, preventing and addressing fraud, abuse, information security incidents or threats to the integrity of the platform;
3.1.4 For the purpose of contacting the user, including following their inquiry to us, as well as for sending service messages, operational updates, alerts regarding requests, matches, or account activity, and notices required by law;
3.1.5 For the purpose of marketing and promotional mailing and personalized content, including the adaptation of offers, content, and advertisements, all in accordance with the provisions of applicable law and subject to the user's consent to the extent required; and
3.1.6 For the purpose of complying with the requirements of any law, regulation, judicial order, or request of a competent authority, as well as for cooperating with such authorities when there is a reasonable, good-faith basis to believe that such is required.
4. Using analytics and monitoring tools
The Company may use Google 's Google Analytics tool to collect and analyze information about how the application is used, measure performance, monitor and track usage patterns, and improve the user experience. The information collected through Google Analytics may include, among other things, frequency and duration of use of the application, interactions with various features and functions in the application, and technical information about the device. Please note that this information is or may be transferred or made available to Google, which may use and share it in accordance with the Google Analytics Terms of Service and Google's privacy policy. More information about how Google collects and processes information using Google Analytics can also be found here.
In addition, the Company may use Google 's Firebase services to collect and analyze statistical data about the use of the application. We use information obtained through Firebase to analyze the app's usage patterns and improve it. Information collected through the use of Firebase services may be transferred to or made accessible to Google. Google may use certain information collected as part of the Firebase Services in accordance with Google 's Privacy Policy. More information about how Google collects, uses, and processes information as part of the Firebase services can be found here.
5. Use of artificial intelligence (AI) technologies
The Platform may use automated and/or artificial intelligence and machine learning-based technologies and tools as part of the Platform Services. Within this framework, information provided by you, including information contained in a request for service, may be processed using such tools to assist in defining the request, presenting follow-up questions, summarizing or formulating the request, classifying it, locating information relevant for the purpose of matching, and activating additional functions on the platform.
Additionally, the platform's matching mechanisms may use automated means to locate and match users, based on parameters and data relevant to the match.
Artificial intelligence-based tools may be operated by Tadam and/or through external service providers, and in such a case, personal information may be provided to or accessible to those providers to the extent necessary for the provision of the service to Tadam and in accordance with the provisions of the law. For the avoidance of doubt, Tadam will not use personal information for the purpose of training artificial intelligence models.
6. Sharing information with third parties
6.1 We will transfer personal information about you or about third parties to the entities listed below:
6.1.1 Other users on the platform: For the purpose of operating the Platform, creating matches, and coordinating and performing the service, certain information regarding a user may be displayed or transferred to another user.
6.1.2 Authentication and identification providers: In the event that an external provider is used for the user identity verification process, information required to perform the verification may be provided to or collected through that provider.
6.1.3 Technological service providers and infrastructure providers: Including storage and cloud providers, user account management, development and maintenance, information security, backup, location and map services, messaging and communication services, technical support services, analytics services and other technological tools necessary to operate the platform.
6.1.4 Service providers and professional consultants: Including legal, business advisors, information security consultants and other professional service providers, who assist in operating the platform or as required for Tadam's activities.
6.1.5 Competent authorities and legal entities: When the provision of information is required or permitted by law, by virtue of a judicial order or a request from a competent authority, or when we believe in good faith that the provision of information is necessary to protect rights, safety or prevent illegal activity.
6.1.6 Relevant business factors within the framework of structural change: Transfer to third parties as part of a change in organizational structure, merger, acquisition or transfer of the company's activities and/or the application or as part of a feasibility study for such a change.
6.2 We may transfer personal information outside the borders of the State of Israel, including through service providers that operate or store information outside of Israel. It is possible that the law in the country to which the information is transferred or where it is stored provides a different level of protection than that provided for under Israeli law, and such transfer will be made in accordance with the provisions of applicable law.
7. Data Subject Rights
7.1 Under the Privacy Protection Law, any person is entitled to inspect, either personally or through an authorized representative empowered in writing or through a guardian, any personal information concerning them that is held in a database.
7.2 A person who has inspected the information concerning them and found it to be incorrect, incomplete, unclear, or outdated, may apply to the database owner - the Company - with a request to correct or delete the information.
7.3 In addition, if the personal information in the database is used for the purpose of personally contacting you, you are entitled under the Privacy Protection Law to demand in writing that the information relating to you be deleted from lists in the database used for such inquiries.
8. Data Retention Period
We will retain personal information and non-personal information for the period required to fulfill the purposes for which the information was collected, as specified in this Privacy Policy, as well as for an additional period required for compliance with provisions of applicable law, performance of contractual obligations, resolving disputes, protecting our rights, etc.
9. Information security
9.1 The company invests great efforts in implementing and maintaining the security of your personal information in accordance with the provisions of the law, all in order to ensure the security of your information and to prevent any unauthorized use of this information.
9.2 Communication networks, computers, servers, and information systems are exposed to attacks and hacking attempts by various parties. You must be aware that airtight information security cannot be guaranteed, and security breaches and intrusions into the Platform may occur. The Company does not guarantee that the Platform will be absolutely immune to unauthorized access to information, including the personal information stored therein. By the actual use of the Platform, you hereby release the Company and/or anyone on its behalf from liability for any damage caused to you and/or anyone on your behalf due to attacks, hacking attempts, and information intrusions as aforesaid, and waive any claim against the Company and/or anyone on its behalf in connection therewith.
10. Changes to the Privacy Policy
10.1 The Company reserves the right to add to, change, derogate from, and replace at any time the provisions of this Privacy Policy, in whole or in part, at its discretion, and without obtaining the users' consent or notifying them in advance, except in the case of notifying the users upon making material changes.
10.2 Material changes will become effective thirty (30) days after the notice is given, except if the change results from a legal or regulatory requirement, in which case the change will become effective in accordance with that requirement. The binding version of the privacy policy is the one that will appear from time to time on the platform. It is your responsibility to stay informed of any changes, if any, to the Privacy Policy. Continued use of the platform and the services offered therein after making such a change will constitute evidence of your acceptance of the changes.
10.3 It is recommended to review the privacy policy instructions each time you re-enter the application in order to review the changes that have occurred (if any) in the privacy policy.
11. Contact details
Inquiries to the company regarding privacy policy and requests to exercise rights regarding your personal information should be directed info@tadam.co
Last update date: 03/09/2026